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Get hands-on and conceptual guidance for creating and adapting customer relationship management solutions. This reference details design and coding practices that allow you to customize Microsoft Dynamics CRM 4.0 to meet specific business needs.

The smart way to learn Microsoft Dynamics CRM 4.0—one step at a time! Build exactly the skills you need by working at your own pace through easy-to-follow lessons and hands-on practice files on CD.

Get a practical introduction to Microsoft Dynamics CRM 4.0 and discover how to implement, customize, and integrate CRM 4.0 with other desktop applications and development tools. Includes a 120-day evaluation copy of Microsoft Dynamics CRM 4.0.

Get a practical, hands-on introduction to Microsoft Dynamics CRM 3.0, including topics on how to design, customize, integrate, and maintain Microsoft CRM implementations. This book includes a 120-day evaluation copy of Microsoft CRM 3.0.

Get practical guidance for developing Microsoft Dynamics CRM solutions—direct from the experts. This book delivers best practices, examples, and case studies—helping you build proficiency in customizing, integrating, and extending solutions.